Payment methods
Upon receipt of your request, we will check the availability of hotels, services and, if possible, make provisional bookings. To do this, we will need early notification of your flight details. Once we have agreed the itinerary and the price, and received your instruction to proceed, we will ask you to transfer a minimum 50% deposit of the total amount to our bank to cover our costs if you cancel thereafter. Upon receipt of your deposit, we will make firm bookings and confirm them to you.
For security need, vietsapatravel.com prefers your payment by the following methods:
1. Send money via Western Union
Please use our information hereunder:
First name : Viet
Middle name: Tho
Last name : Le
Address : No. 039 Fanxipan st, Sapa Town, Lao Cai Province, Vietnam.
City : Sapa
ID number : 172326311
Phone number:+84 974839873
And send us the Money Transfer Control Number (MTCN) and secret code (if needed) after your sending money.
2. Bank transfer and Cash.
Except for cash payment, bank fee charge may apply (any bank charge must be borne by customers). Our bank account details are as follows:
Beneficiary name : Le Tho Viet
Beneficiary Account number: 37610000031832 (VND)
Bank name : Joint Stock Commercial Bank for Investment and Development of Vietnam – Sapa BRANCH
Bank address : Ngu Chi Son st, Sapa Town, Lao Cai Province, Vietnam
Bank swift code or Bank code for transfer: BIDVVNVX
Bank Website: http://www.bidv.com.vn
Bank email address: bidv@hn.vnn.vn
3. PAYPAL: Send money via PayPal
When you receive our proposal with quotation. In the email body, you will see a link, click on it you will be taken to the secure PAYPAL web site to make payment. If you are a PAYPAL member simply follow the usual system. If you are not a member it’s easy to join and it’s free!
If you already have a PayPal acount, please pay us directly to info@vietsapatravel.com after logging in your account at http://www.paypal.com
Please note that Paypal fees will be charged on your account. It means you must add PayPal fees when you pay us through this secure Paypal system.
Details of PayPal fees:
If you transfer money from an USD account opened in the USA, simply add 2.9% amount + US$ 0.3 as PayPal fees in your total amount.
If you transfer money from an USD account opened outside USA, add 3.9% + US$ 0.3 as PayPal fees in your total amount.
In case the transfer is done from a Non-USD account, please add 3.9% + 2.5% (exchange fee) + US$ 0.3 as PayPal fees in your total amount.
To reduce the complication for you, our customers, we will count this fees and add when asking for your Deposit or Payment
Note: When either PayPal or Viet SapaTravel has reason to believe that the payment you made is fraudulent, we reserve the right to hold your bookings and require another method of payment.
Cancellation/ Refund
If unexpected circumstances should arise and impact your holiday plans, we would be glad to assist you with the cancellation procedures and refund your money. Our rates of refund are derived from our suppliers’ requirements, and can be summarized as follows:
• 30 Days before trip commencement: 90% will be refunded
• 14 Days before trip commencement: 80% will be refunded
• 7 Days before trip commencement: 60% will be refunded
• No refund for cancellations within 2 days before departure.
For authentication purposes, only written cancellation notices (e-mail or fax) will be accepted.
The refund will be made through bank transfer or credit card, depending on the original method of purchase. Bank fees, if applicable, will be for your account.